In Tryg, we are facing issue related to “Profile communities” execution where function is getting closed with warning and no child ticket getting created.
We have tried executing the function on orgunit, RHEL7 , windows node and getting same result.
“Profile events” function is working fine, and we are able to see the result as well.
Number of child for a Profile Communities run on an entity is governed by the policy attribute “Correlation Direction” in the Profile Communities Basic Configuration policy.
If Correlation Direction is
UNI = 2 children per entity for lead and lag signature
BI = 1 child per entity for cooccurrence signature
BOTH = 3 children per entity for lead, lag and cooccurrence signature Any other value = NO child will be created
Please note that comma separated values are also not supported here.