Yes. Prioritization of incidents can be handled in the following two ways:
- Categorize type of incidents and use cases within the incident type as High, Medium and Low to execute them depending on the priority
- Increase the number of consumers in ignio™ product configuration and have the incidents execute in parallel
ignio™ Product Team recommends Option 1.
Yes. ignio™ produces reports that are both executive and operational in nature.
Yes. ignio™ has audit or traceability capabilities. This is done by logging all the operational activities either in the database or in the filesystem in form of detailed logs.
Client Services/CBO/Account team/Customer Support team are our deployment partners.
ignio would need limited authorizations to be able to fulfill the use cases identified for a customer. Other Master data or transactions of a customer are not impacted by ignio.
For the IDoc use cases , the following will be read and stored temporarily in ignio to be able to read and perform the use cases successfully.
IDoc no, Current status, Pre-processing no, Message no, Error type, Reprocessing status, Control records, Status records, Segment records.
The stored data can be removed after some retention period either manually or through script in case the need is over.
Based on the data only, you can see the ticket execution, status, and dashboards. Ignio does processing of raw data on ignio side and not SAP side. So data storage is required.