ignio™ integrates with ServiceNow, Remedy, and Cherwell.
ignio™ integrates with ServiceNow, Remedy, and Cherwell.
For any ITSM tool integration feasibility need to be checked based on type of interface APIs provided by ITSM.
Yes. ignio™ can certainly append updates to Remedy incident in the work log field.
Yes, it is possible to integrate with various ignio™ products and that is part of the long-term roadmap.
Currently, ignio™ AI.ERPOps is integrated with WLM
No, ignio™ cannot integrate with Solution Manager Service Desk.
Alerts from ServiceNow are not integrated with AI.ERPOps yet.
This is not available out of box but can be achieved through customization.
ignio AI.ERPOps supports Transport Impact Analysis use case.
Yes, but not in near future.
You need both WLM and AI.ERPOps for this integrated use case to work. There is a separate SAP job management capability in the standalone AI.ERPOps product as well with different features. Refer to https://digitate.atlassian.net/wiki/spaces/ID/pages/3776928962 for using Job Management feature.
Installing Add-on is one of the prerequisites to run the OOB use cases.
ignio can integrate out-of-the-box with S4/HANA and ECC only. However, for one pharma customer using AI.ERPOps extension, the customer services team integrated Success Factor (SaaS product) successfully.