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How do we re-trigger a stuck or failed ticket in Butterfly instance?
To re-trigger incident in butterfly, below are the options.
1. Single ticket: http://localhost:8080/incident-management/rest/ITSMRest/retriggerIncidents?incidents=<incident id> ex. http://localhost:8080/incident-management/rest/ITSMRest/retriggerIncidents?incidents=1066
2. For multiple incidents: http://localhost:8080/incident-management/rest/ITSMRest/retriggerIncidents?incidents=<incident id> ex. http://localhost:8080/incident-management/rest/ITSMRest/retriggerIncidents?incidents=1066,1068
Thanks.
The hostname & port are for Subscription.
That’s correct. I am not getting an option to edit so unable to correct that.
To re-trigger incident(s) in butterfly, below are the options.
1. Single incident: http://localhost:8080/incident-management/rest/ITSMRest/retriggerIncidents?incidents=<incident id> ex. http://localhost:8080/incident-management/rest/ITSMRest/retriggerIncidents?incidents=1066
2. Multiple incidents: http://localhost:8080/incident-management/rest/ITSMRest/retriggerIncidents?incidents=<incident id,incident id2,…incident id n > ex. http://localhost:8080/incident-management/rest/ITSMRest/retriggerIncidents?incidents=1066,1068,2000
set the incident state to 3
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